Frequently Asked Questions
- Can anyone create an account?
- Why do I need to create an account?
- What do the levels on a Safariland holster mean?
- What Are N.I.J. Threat Levels? or What is the difference in the ballistic levels of a vest?
- What are your showroom hours?
- If I am retired can I still purchase from your website?
- What is your return policy?
- Do you ship over seas?
- Are there more products not shown that I can purchase?
- How do I check the status of my order?
- How do I cancel an order?
- What should I do if I forget my password?
- What is the BTS fastening system?
- Can anyone create an account?

Anyone can attempt to create an account but the account must be manually approved before it is considered active and can be used to Login and make quotes.
- Why do I need to create an account?

Because certain parts of our website are restricted from the general public. We require the user to identify them self before being granted access.
- What do the levels on a Safariland holster mean?

Safariland's Holster Rating System is intended for holsters in new condition and can be used to evaluate any holster permitting the holster is properly adjusted for the weapon. The holster should be mounted on an appropriate duty belt and secured as it would normally be worn. The wearer is not permitted to hold the holster or belt during the test. The attacker has five seconds and can use both hands to apply force to the stock of the handgun. No intentional force may be applied to the release strap mechanism in the direction that is normally used to open the strap.
Level 1 (a) Pull as hard as possible in all directions on the handle while violently twisting the weapon in all directions. If the weapon remains in the holster and the holster remains on the belt, make a normal draw to ensure the securing mechanism is not jammed. (b) Remove the holster from wearer, release external straps and invert with a light shake. The weapon should not fall out of the holster. If both tests are successful, the holster is rated at Level 1. If a holster fails, it cannot be tested for any other levels.
Level 2 Unlock the primary security device and apply force pulling forward, straight up, towards the side, and from the back. If the holster has an additional device which offers measurable security in any of the directions, it meets Level 2.
Level 3 The holster must have two independent securing devices during the Level 1 tests. If the holster offers retention with both devices open, it is rated at Level 3.
Level 4 The holster must have three independent securing devices during the Level 1 tests. If the holster offers retention with the three devices open, it is rated at Level 4.
- What Are N.I.J. Threat Levels? or What is the difference in the ballistic levels of a vest?

Recently the National Institute of Justice implemented N.I.J. Standard 01.01.04 for the testing of personal body armor. This standard, which replace the 01.01.03 standard implemented in 1987, features updated protocols which are designed to be more stringent and more appropriate to the threats today's officers face. Many manufacturers are now re-certifying their vests under the 01.01.04 standard to ensure they meet today's standard. Significant changes in the standard include a doubling of the number of back face deformation test rounds, a revision of the test fire cartridges to better reflect today's ammunition (e.g. the addition of the 40 S&W), and the requirement that all test shots will be fired at wet vests (a much more difficult test to pass).
Type I (.22LR & .380ACP) - Issued during the N.I.J. demonstration project in the mid-1970s. No longer made by most manufacturers.
Type II-A (9mm & 40 S&W) - Protects against 180 grain 40 S&W full metal jacket bullets impacting at a velocity of 1,055 fps +/- 30 fps and 124 grain 9mm full metal jacketed bullets impacting at a velocity of 1,120 fps +/- 30 fps.
Type II (.357 Mage. and 9mm) - Protects against 158 grain .357 Mag. jacketed soft point bullets impacting at a velocity of 1,430 fps +/- 30 fps and 124 grain 9mm full metal jacketed bullets impacting at a velocity of 1,205 fps +/- 30 fps.
Type III-A (.44 Mag. and 9mm) - Protects against 240 grain .44 Mag. jacketed soft point bullets impacting at a velocity of 1,430 fps +/- 30 fps, and against 124 grain 9mm full metal jacketed bullets impacting at a velocity of 1,430 fps +/- 30 fps. Type III-A body armor provides the highest level of protection currently available from concealable soft body armor.
- What are your showroom hours?

Our showroom is open between 9am and 4:30pm (PST) M-F. However our showroom is available to sworn law enforcement and government personnel only.
- If I am retired can I still purchase from your website?

No. Aardvark Tactical, Inc./Nonlethal.com sell only to active military and law enforcement personnel.
- What is your return policy?

No return will be accepted unless a Return Authorization is issued prior to the goods being returned. If the error which necessitates the return is a result of an Aardvark Tactical, Inc./Nonlethal.com error, no restocking fee will be charged. Merchandise may be returned within 30 days of purchase and buyer will be subject to a 20% restocking fee. All returns must be Freight Prepaid and in new sellable condition. Credit for the value of the returned merchandise (less restocking fees and shipping charges) will be made. Special Order items may not be returned.
- Do you ship over seas?

Yes. Aardvark Tactical, Inc./Nonlethal.com will export overseas to United States Government agencies ONLY.
- Are there more products not shown that I can purchase?

Yes. Aardvark Tactical, Inc./Nonlethal.com sells many items that are not listed on this website. Please call 800-997-3773 to find out if the item(s) you are looking for are available.
- How do I check the status of my order?

You can check status by sending an email to orders@nonlethal.com (please list an order number, contact information, and the name of your agency). You may also call 800-997-3773 ext. 121.
- How do I cancel an order?

You may call Customer Service at 800-997-3773 to inquire about cancellations. Once an item is placed with our manufactures, cancellations may be subject to our Return Policy.
- What should I do if I forget my password?

If you forget your password you can go to the Forgot Password page where you can reset your password via email.
- What is the BTS fastening system?

The BlackHawk Tactical System (BTS) is the name of BlackHawk's method for securing pouches and accessories to tactical gear. It uses hook and loop fasteners on both of the closure flaps to prevent lateral movement.


